Q I am getting the error message
Login_unauthorised or not authenticated user token, why is
this?
A. This can happen for a number of reasons and is normally
related to an account issue which can sometimes be an error on betfairs
system. Please submit a helpdesk ticket with the betfair username,
member username and any additional details. This information will help
us to diagnose and resolve the issue as quickly as
possible.
Q. Once I have loaded my bets into the
bot can I switch off my machine and internet
connection?
A. Sorry no, you must keep the Grey
Horse bot running and connected to the internet. The Grey horse bot
continually monitors betfair from your computer through your internet
connection, if it is not running it can not do that.
Q. When I make changes to my options
they are not saved or i get a message that states "access to config.xml
denied" why is this?
A. This problem is a windows Vista/7
security permissions issue and can be resolved by taking the following
steps
1) Close down the bot 2) Right
click over the GHB shortcut on your desktop and choose properties 3) Select the compatability tab from this screen 4) Tick
the box that states run as administrator 5) Press apply and
then ok and restart the bot
Q. Can I use multiple
betfair usernames with GHB bots?
A. We only allow 1 betfair username as
standard per account in our system, the
reason for this is that the administration charges have been increased
for
betfair accounts.. we do still allow multiple usernames however there is
a one
off charge of £5 per username.
You can purchase an additional username token in the members
area
Q. I am getting the error message unable
to connect to remote server / 405 service unavailable/request failed
with empty reposnse, why is this?
A. This
issue can be due to a couple of things
1) betfair API may be down please check
the betfair site for service updates (normally found in the
forum)
2) Check that your firewall or anti
virus is not blocking the GHB.exe file
Q. When I try to add markets i get the
message GHB has encountered an error, why is this?
A. This issue can be due to a couple of things
1)Please make sure
that you are waiting for the "getting markets, please wait" splash
screen to
dissappear of its own accord before trying to select your
market.
2) Please make sure you are running the
latest version of microsoft.net framework (downloadable for free from
the microsoft website) GHB requires version 3.5 sp1 or
higher
Q. The bot shows bets on the screen but
they are not placed in my betfair account, why is this?
A. First of all please check that you
are in live trading mode, paper trading will not place live bets in your
betfair account
In live mode If a bet appears on
the main screen but is not placed on betfair it is often the case that
the bet was not able to be matched by betfair. unfortunately this is
something that we cannot control. if you check your betfair
account statement under "lapsed" bets you will find this bet there. this
basically means that betfair have cancelled the bet because
they could not match it.
You will find that
unmatched bets will appear on the 2nd line directly below the main
status line on the main screen of the bot.
Q. My bot wont place any bets, why is
this?
A. This is most likely due to a settings
issue, please can you submit a helpdesk question providing details of your problem and attach your
config.xml file from your bot, you can find the config by following the
below instructions.
1) open my computer
2) open local
disk c:/
3) open the program files folder
4) inside there is a folder called grey horse bot 4.2
betfair uk open this
5) inside this folder is
another folder called configuration, please can you attach the
config.xml file that is in there to your reply in the help system
Q. When I have set up a bet the bot
sometimes places a bet under or over my odds trigger range?
A. GHB looks to submit a bet within your
odds trigger range and will only do so if the odds are within that
range, sometimes the price can move but there will still be enough money
on it to take the bet.
The betfair exchange is designed to not only to match your
bet but also to get you the best price possible. When you place a lay
bet say at 2.00 you are asking betfair to match that price or get me a
better one. The same applies to backing. So if your trigger
range is set from 2.00 to 3.00 and the bot puts a bet in at 2.00 betfair
will immediatly try to match it and if that means at a better price
than 2.00 then it will.
There is no way (yet) to tell betfair only to place a bet at
one price only
Q. My Grey horse bot will not open
properly, I get an icon on my task bar but no main window and clicking
on the icon does nothing How can i resolve this?
A. This is a strange occurrance that
seems to be a windows problem, however we have figured out a way around
this by doing the following.
Maximise the GHB
icon in your taskbar (right click over it and select maximise) then log
out of the bot using Action-Exit. Once you open the bot again it will be
restored
If you are using windows vista / 7 you will need to hover
the mouse over the small preview of the window that pops up when you
place the mouse pointer on the taskbar, then right
click
Q. When I am Paper trading the bot
sometimes shows an incorrect PL result, why is this ?
A. The paper trading PL cannot be
accurate on the greyhounds, or on any markets
that do not offer in play betting. We have advised of this in
the support
documentation.
The reason is that when paper
trading the bot is not
placing live bets.. therefore does not have the betfair account or
profit and loss statement to display a PL. How it
calculates the PL in paper mode is by
predicting the winner of the race using the lowest priced runner at
suspension.
This works very well predominantly in the horse racing markets.
Now
because greyhound markets do not offer in play betting they suspend at
the start
of the race.. which makes it difficult for the bot to predict the winner
and can
result in incorrect PL reports in paper trading mode.
Q. Can I download and run GHB on a
mac?
A. No sorry the GHB requires
microsoft.net framework to run which cannot be installed on mac OS.
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